Caring for Those Experiencing Homelessness

Furnished interior of new affordable housing, Palm Gardens

The City of Orlando is committed to reducing homelessness through a coordinated regional strategy that expands access to affordable housing, behavioral health services and evidence-based interventions while maintaining safe and welcoming public spaces.

Working alongside the Homeless Services Network of Central Florida, Orange County, healthcare providers, nonprofit organizations, law enforcement, and community partners, the city supports a comprehensive system of care that addresses both the immediate needs of people experiencing homelessness and the long-term factors that contribute to housing instability.

Although the region has experienced unprecedented housing affordability challenges in recent years, recent data show that homelessness has begun to stabilize. The 2026 Point-in-Time Count identified 2,724 people experiencing homelessness across Orange, Osceola and Seminole counties which is essentially unchanged from the previous year. However, the continued rise in first-time homelessness demonstrates that the shortage of affordable housing and the gap between wages and housing costs remain significant challenges.

To respond to these issues, the city continues to implement its Action Plan on Unsheltered Homelessness, a multi-year strategy focused on reducing unsheltered homelessness, improving access to housing and services and enhancing the management of public spaces through outreach, engagement, and coordinated response.

The plan prioritizes:

  • Expanding access to emergency, bridge, supportive, and affordable housing.
  • Increasing behavioral health and substance use treatment services.
  • Preventing homelessness through diversion, rental assistance, and rapid rehousing.
  • Coordinating street outreach and public space management through a services-first approach.

The city currently invests approximately $5.3 million annually in homeless services through local nonprofit partners that provide emergency shelter, supportive housing, street outreach, case management, behavioral healthcare, employment assistance, legal services, and homelessness prevention programs.

The city remains committed to a regional, data-driven approach that balances compassion with accountability. By expanding housing opportunities, investing in treatment and recovery services, strengthening public-private partnerships, and coordinating outreach across agencies, Orlando continues working toward the shared goal of ensuring that homelessness is rare, brief, and non-recurring.

 

In addition to annual operating support, Orlando has made significant capital investments to strengthen the region's homeless response system, including:

  • Development of the Christian Service Center's Comprehensive Day Services Campus, creating a centralized access point where individuals can receive case management, employment assistance, showers, laundry, mail services, healthcare referrals, and housing navigation.
  • Redevelopment of the Coalition for the Homeless campus to create a modern Women and Families Center that will significantly expand shelter capacity, bridge housing, childcare, medical services, counseling, and family support.
  • Creation of 407 Connect – Orlando’s innovative mobile overnight shelter program that provides secure sleeping pods and connects unhoused individuals with permanent housing.  Units offer insulated climate-controlled sleeping pods, lockable personal spaces, onboard restrooms and storage compartments.
  • Expansion of the Pathways Drop-In Center to better serve individuals living with serious mental illness, traumatic brain injury, and other disabling conditions while connecting them to housing and treatment.
  • nvestments with regional partners to modernize Salvation Army shelter facilities and improve emergency shelter operations.

The city also continues to support permanent, supportive housing opportunities for disabled individuals experiencing chronic homelessness. Through partnerships with affordable housing developers, the Orlando Housing Authority, and regional service providers, hundreds of residents have exited homelessness into stable housing with supportive services designed to promote long-term stability.

Recognizing that homelessness cannot be solved by housing alone, Orlando has invested in multidisciplinary outreach and crisis response teams that engage individuals where they are and connect them with services before situations escalate. These include:

  • The Homeless Outreach Partnership Effort (HOPE) Team - the HOPE Team is a diverse team of outreach specialists, veterans, licensed mental health and medical providers who engage and build trust with people experiencing homelessness, assess their needs and eligibility and connect them to services. The HOPE Team can be reached by calling 407.757.2914
  • Downtown Ambassadors - provide assistance for residents, workers and visitors seven days a week in the downtown area. The Ambassadors engage with those experiencing homelessness and provide on-the-street connection to food, shelter, healthcare, day services and emergency services.  Ambassadors are also available to serve as safety escorts for workers and residents and help respond to aggressive panhandling. To contact an Ambassador or request service, call or text 407.225.4632.
  • Orlando Police Department's Homeless Intervention Unit – works alongside service providers using a services-first approach while addressing criminal activity and public safety concerns.
  • Volunteer - collaborating with local providers helps serve more people and makes a bigger impact in our community. By signing up to provide a meal, you are joining an organized effort to provide nutritious meals to our neighbors experiencing homelessness. When you collaborate, you provide a dignified experience with tables for guests to sit and eat, restrooms and hand washing stations, ice machines and water bottle fillers, and trash clean up provided by the guest agency. In addition, you are guiding residents to locations where they can receive services to end their homelessness. You can also reach out to individual service providers listed below who may have additional volunteer needs, like playing games with children, sorting clothing donations or serving meals.

Christian Service Center
Address: 808 West Central Blvd
Contact: 407.425.2523
Learn More:christianservicecenter.org

Coalition for the Homeless
Address: 18 North Terry Avenue
Contact: 407.652.5320 or volunteer@cflhomeless.org
Learn More:centralfloridahomeless.org 

The city currently invests approximately $5.3 million annually in homeless services through local nonprofit partners that provide emergency shelter, supportive housing, street outreach, case management, behavioral healthcare, employment assistance, legal services, and homelessness prevention programs.

The City of Orlando currently provides support to the following agencies:

If your organization is seeking assistance from the City of Orlando, you must be:

  1. Located within the city limits or able to document your service to our residents
  2. Offer services that assist those who are unsheltered.
  3. Be a member agency of the Homeless Services Network
  4. Utilize the Homeless Management Information system.

For more information and grant application deadlines, please email: info@orlando.gov.

Panhandling - The City of Orlando discourages residents from giving to panhandlers and encourages you to donate and work with our existing service providers to help individuals in need. The Orlando Police Department enforces aggressive solicitation and harassment ordinances including: 

  • Solicitation of a person using an ATM
  • Solicitation when blocking any legal parking area or structure
  • Solicitation with harassment or the intent to harass (uses the Florida Statutes definition of bullying)
  • Solicitation of a captive audience or after a refusal has been communicated (captive audience can be people in line waiting for a concert, people dining at a sidewalk café).

If you witness aggressive panhandling, please notify the Orlando Police Department. 

Trespass Warning Form Requests for Businesses - Businesses may request to file a Trespass Warning form, giving the Orlando Police Department the authority to issue warnings to unwanted persons on business property. To request a Trespass Warning form, contact the non-emergency line at 321.235.5300.