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Report an Incorrectly Parked Dockless Bike or Scooter

Find a dockless bike or scooter parked incorrectly?

Bikes and scooters that are incorrectly parked should be reported to the correct bike share or scooter company. The city provides an easy way to report them to the correct company.

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Step 1.Determine if the bike or scooter is parked incorrectly

Dockless bikes and scooters are not allowed to be:

Blocking the sidewalk, curb ramp, wheelchair ramp or bus stop
Blocking a fire hydrant, call box or other emergency facility
Blocking a driveway or parking space
Parked in the street
Parked in a LYNX/SunRail station or on railroad tracks
Parked in a loading or freight zone
Parked in a public parking garage
Parked in a building or resident entryway

Step 2.Take photos, if possible.

Once you fill out the form below, you will have an opportunity to upload photos of the placement of the bikes/scooters and their QR/ID numbers.

Bicycle that has fallen over Closeup of the QR code located between the handlebars on a Razor Closeup of the barcode located on the frame of a Lime bike

Step 3.Report it to the share company

Be prepared to provide as many details as you can, including an exact location of the bike or scooter. If you have a smart phone, please take a photo to submit in your report.

Report a Bike or Scooter

If you'd prefer to reach out directly, you can do so here:

Lime
Email: help-orlando@li.me
Call or Text: 1.888.LIME.345

Bird
Email: orlando-ops@bird.co
Call: 1.866.205.2442

Helbiz
Email: orlando@helbiz.com
Call: 888.974.9074

Wheels
Email: 311orlando@wheels.co
Call: 1.888.240.7120

Spin
Email: spin-orlando@spin.pm
Call: 1.888.262.5189

Razor
Email: drobinson@razorusa.com
Call: 833.LAST.MILE

Step 4.We will pass this information off to the correct company.

Contact Us

Main Office

Transportation Department

400 South Orange Avenue

Orlando, FL

32801

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Bike & Scooter Share Program

Dockless bike and scooter sharing is a new type of mobility option. Users can rent bikes or scooters, equipped with GPS technology, without the need to return them to a specific location.

Learn More