Report an Incorrectly Parked Dockless Bike or Scooter

Find a dockless bike or scooter parked incorrectly? 

Bikes and scooters that are incorrectly parked should be reported to the correct bike share or scooter company. The city provides an easy way to report them to the correct company.

Online

Step 1.Determine if the bike or scooter is parked incorrectly

Dockless bikes and scooters are not allowed to be:

  • Blocking the sidewalk, curb ramp, wheelchair ramp or bus stop
  • Blocking a fire hydrant, call box or other emergency facility
  • Blocking a driveway or parking space
  • Parked in the street
  • Parked in a LYNX/SunRail station or on railroad tracks
  • Parked in a loading or freight zone
  • Parked in a public parking garage
  • Parked in a building or resident entryway

Step 2.Take photos, if possible.

Once you fill out the form below, you will have an opportunity to upload photos of the placement of the bikes/scooters and their QR/ID numbers.

bike-fallen-over.jpg razorbike.jpg limebike.jpg

Step 3.Report it to the share company

Be prepared to provide as many details as you can, including an exact location of the bike or scooter. If you have a smart phone, please take a photo to submit in your report.

Report Bike or Scooter

If you'd prefer to reach out directly, you can do so here:

Lime
Email: support@li.me
Call or Text: 1.888.LIME.345

HOPR
Email: support@gohopr.com
Call: 1.833.838.8300

Bird
Email: hello@bird.co
Call: 1.866.205.2442

Wheels
Email: support@wheels.co
Call: 1.888.240.7120

Lynx City
Email: support@lynx.city
Call: 1.833.439.5969

Spin
Email: support@spin.pm
Call: 1.888.262.5189

Razor
Email: sharesupport@razorusa.com
Call: 833.LAST.MILE

Step 4.We will pass this information off to the correct company