For updated information on coronavirus/COVID-19, visit orlando.gov/covid19.
In observance of Independence Day, City Hall and all city offices will be closed Monday, July 4, 2022. Residential trash pick up will occur as usual.
Has an OPD officer acted improperly?
The Orlando Police Department is committed to unbiased policing in all its encounters between police officers and citizens. Our goal is to deliver courteous and professional police service to the citizens of Orlando. OPD policy provides guidelines for officers to prevent biased policing and reinforces procedures that maintain public confidence and trust through the provision of services in a fair and equitable fashion.
Call 321.235.5300 to make a complaint directly to an officer’s supervisor.
A case will be assigned
The supervisor will contact you in an attempt to resolve the situation.
If you feel the complaint is too serious to be handled by the supervisor, you may call our Internal Affairs Section at 407.246.2352, between the hours of 8 a.m. – 5 p.m.
Citizen Complaint Forms are available in:
If you do not have access to a Notary Public, we can notarize your form at Orlando Police Headquarters at no cost.
You can send us your form in one of three ways:
An Internal Affairs investigator will complete a thorough report regarding the complaint. All formal investigative reports are reviewed by the employee’s chain of command for approval and recommendations.
You will be informed of our findings by certified mail.
The Citizens’ Police Review Board (CPRB) will review all formal case reports and notify the Chief of Police of its recommendations. You will be invited to attend and address the CPRB concerning your complaint.