File a Complaint About an OPD Officer

The Orlando Police Department is committed to providing courteous and professional services to the residents, businesses, and visitors to the City of Orlando.

Anyone may submit a complaint regarding an OPD officer. If you feel an officer has acted improperly and you would like to make a complaint to an officer’s supervisor, you may contact them directly at 321.235.5300. The supervisor will contact you in an attempt to resolve the situation.

If you would like additional information or feel the complaint is too serious to be handled by a supervisor, you may contact the Internal Affairs Section and submit a Citizen Complaint Form in-person or online.

Online

Step 1.Contact Internal Affairs

Contact Internal Affairs at 407.246.2352 or opdinternalaffairs@orlando.gov 8 a.m.-5 p.m. Monday through Friday.

Step 2.Complete a Citizen Complaint Form

Fill Out the Form

Step 3.We will investigate your complaint

The incident will be handled by a supervisor or Internal Affairs, depending on the circumstances. If the complaint is handled by Internal Affairs, an investigator will contact you, complete a thorough investigation into the allegation, and produce a written report. 

Step 4.We will contact you

You will be informed of our findings by certified mail.

Step 5.Attend (optional) a meeting with the Citizens’ Police Review Board (CPRB)

The Citizens’ Police Review Board (CPRB) is an independent, citizen-led oversight committee. The CPRB reviews investigations conducted by Internal Affairs to ensure that the cases brought to their attention are investigated properly.

The CPRB reviews citizen complaints and agency investigations for the following instances:

  1. Use of deadly force
  2. Alleged use of excessive force
  3. Any instance wherein police action results in death or serious bodily injury
  4. Any complaint referred to the board by the Mayor, a City Commissioner, the Chief Administrative Officer, the Chief of Police, or the Civil Service Board
  5. Any complaint selected for review by a majority vote of the Board

The CPRB reviews policies, procedures, rules, regulations, general or special orders pertaining to the use of force and police conduct toward the citizenry.

If your complaint meets the above criteria, you will be invited to attend and address the CPRB concerning your complaint.

In Person

Step 1.Contact Internal Affairs

Contact Internal Affairs at 407.246.2352 or opdinternalaffairs@orlando.gov 8 a.m.-5p.m. Monday through Friday.

Step 2.Download, print and fill out a complaint form

Citizen Complaint Forms are available in:

Step 3.Get your form notarized

If you do not have access to a Notary Public, we can notarize your form at Orlando Police Headquarters at no cost.

Step 4.Send us your notarized form 

You can send us your form in one of three ways: 

  • Email opdinternalaffairs@orlando.gov
  • Mail to:
    Orlando Police Department, Attn: Internal Affairs
    P.O. Box 913 Orlando, Florida 32802
  • Drop off the form in person to OPD Headquarters on 1250 West South Street.

Step 5.We will investigate your complaint

The incident will be handled by a supervisor or Internal Affairs, depending on the circumstances. If the complaint is handled by Internal Affairs, an investigator will contact you, complete a thorough investigation into the allegation, and produce a written report. 

Step 6.We will contact you

You will be informed of our findings by certified mail.

Step 7.Attend (optional) a meeting with the Citizens’ Police Review Board (CPRB)

The Citizens’ Police Review Board (CPRB) is an independent, citizen-led oversight committee. The CPRB reviews investigations conducted by Internal Affairs to ensure that the cases brought to their attention are investigated properly.

The CPRB reviews citizen complaints and agency investigations for the following instances:

  1. Use of deadly force
  2. Alleged use of excessive force
  3. Any instance wherein police action results in death or serious bodily injury
  4. Any complaint referred to the board by the Mayor, a City Commissioner, the Chief Administrative Officer, the Chief of Police, or the Civil Service Board
  5. Any complaint selected for review by a majority vote of the Board

The CPRB reviews policies, procedures, rules, regulations, general or special orders pertaining to the use of force and police conduct toward the citizenry.

If your complaint meets the above criteria, you will be invited to attend and address the CPRB concerning your complaint.

A fundamental right guaranteed by the Constitution of the United States is equal protection under the law. Along with this right to equal protection is the fundamental right to be free from unreasonable searches and seizures by government agents as guaranteed by the Fourth Amendment. People are free to walk and drive our streets, highways, and other public places without police interference so long as they obey the law. They also are entitled to be free from crime, and from the acts of criminals, and to drive and walk our public ways safe from the actions of reckless and careless drivers.

This law enforcement agency is charged with protecting these rights, and including for all, regardless of race, color, ethnicity, background, gender, national origin, sexual orientation, gender identity/expression, economic status, age, culture, physical handicap, immigration status, housing status, occupation, language fluency, religion or other belief system, or any physical or personal characteristic.