How Long Will This Project Last?
The contractor expects to complete the project in 12 months. However, adverse weather and unforeseen circumstances can increase the project's duration.
What If I Need Emergency Services?
Should you experience an emergency, please dial 911. First responders and emergency vehicles will have access to the neighborhood.
I have a business on N. Orange Avenue or I live on an adjacent road, Will I Have Access to My Property?
The contractor will coordinate with any business or homeowner directly impacted by the project. The contractor will assist all with appropriate accommodations to maintain access to their properties.
Why Would the Contractor Need to Work On Saturday?
Sometimes, after a heavy rain event, the contractor will need to survey, restore, and repair the area to continue the project.
Despite our best planning efforts, sometimes there are unforeseen conditions or circumstances. Work on Saturday allows the contractor to make up for delays, keeping the project on schedule and finishing on time.
Why Are Dewatering and Sanitary Sewer Bypass Pumps Necessary?
A dewatering system is necessary to lower the water table in soil. This provides the contractor a dry stable structure in which to excavate and install new utilities.
The sanitary sewer bypass system is necessary to maintain uninterrupted sanitary sewer services to all homes during the project.
I Am Expecting a Package or Planning to Use a Delivery Service, What Now?
It is in the resident's benefit to notify service providers about the project within area when scheduling or utilizing a delivery service. The City does an excellent job notifying stakeholders about improvement projects. However, a few independent delivery services do not subscribe to our notification system.
Will My Landscape Company Still Have Access to Continue Cutting and Trimming My Yard?
Yes. Your landscape company may still access the neighborhood to keep your yard beautiful. Again, notify the landscape company about the improvement project giving the company time to prepare. There may be times when coordination between your landscape company and the contractor will be necessary.
I Am Worried About My Sprinkler System!
In the unlikely event, a property's sprinkler system is damaged where work occurred, the contractor will coordinate with the resident to address the issue.
My cable, power or water went out unexpectedly. What now?
Please be advised, the contractor and the city cannot and will not make repairs to cable, internet, fiber, power or water lines.
Please contact your service provider as soon as possible if this unforeseen event occurs. The service provider will make repairs.
Upon notifying your service provider, please contact the construction manager or inspector and inform them of your situation.
I Have Concerns About Traffic and Pedestrian Safety!
The City takes these concerns seriously. Please contact the City's Transportation Division at 407.246.2281 or visit the safety portal.
Will The City Collect Trash, Recycling, and Yard Waste On Its Normal Days?
Yes. The City will continue to collect trash on its regular service schedule. Should a missed collection occur, please dial 407.246.2314 or email firstname.lastname@example.org.
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