Request a Public Record

Step 1.Make sure the record is maintained by the City of Orlando

The City of Orlando maintains documents recorded by the city. If your record is not maintained by the City of Orlando, you will need to contact the city or county where the record is registered. 

The City of Orlando maintains the following records:

• Fire department records
• Permitting documents
• Personnel files
• Police reports
• And more

Important: For marriage licenses, divorce certificates and death certificates in the State of Florida, please visit the Florida Department of Health.

Step 2.Make your request

When making a request, be as specific as possible. For example: 

• Date ranges for the request - dates help to reduce broad search results over thousands of documents.
• Keywords - search terms reduce the amount of time it takes to find your document.
• Case number - when requesting records from the Orlando Police Department.

Helpful tips: 

• Provide a valid email address when submitting your request.
• If you prefer to remain anonymous, please include a contact method so we can notify you on the status of your request.

Submit Your Request

Step 3.We'll review your request

After submitting a request, expect the following within two business days: 

• A confirmation email with the assigned public records request number.
• A notice of any fees to produce the records.

Step 4.Pay for your document

City policy requires a fee if extensive labor is needed to locate or duplicate your records. If we estimate there will be a cost associated with your request, we will let you know before we work on your request. If the cost is less than $100, we will work on your request as soon as you ask us to. If the estimated cost is greater than $100, we need payment in full before we can work on your request.

To pay online: 

• Log into orlando.nextrequest.com
• Click the "Invoice ($)" button in the upper right
• Enter your preferred payment method
• Select "Pay"

Note: Once the payment is made, a payment confirmation is immediately issued to the email address on the request.

To pay in-person: 

City of Orlando City Clerk's Office
400 South Orange Avenue, 2nd Floor
Orlando, FL 32802-4990

We accept cash, debit and credit cards. Make checks and money orders payable to: City of Orlando

To pay by mail: 

Attach appropriate postage and address your envelope to:

City of Orlando City Clerk's Office
400 South Orange Avenue
P.O. Box 4990
Orlando, FL 32802-4990

Make checks and money orders payable to: City of Orlando

Important: Make sure to include your public records request number with your check or money order payment.

Step 5.Receive your records

You will receive a notification by email when your records are available. You can receive your documents electronically, by fax or by mail. You can also pick-up your records in-person. 

Step 1.Make sure the record is maintained by the City of Orlando

The City of Orlando maintains documents recorded by the city. If your record is not maintained by the City of Orlando, you will need to contact the city or county where the record is registered. 

The City of Orlando maintains the following records:

• Fire department records
• Permitting documents
• Personnel files
• Police reports
• And more

Important: For marriage licenses, divorce certificates and death certificates in the State of Florida, please visit the Florida Department of Health.

Step 2.Make your request

When making a request, be as specific as possible. For example: 

• Date ranges for the request - dates help to reduce broad search results over thousands of documents.
• Keywords - search terms reduce the amount of time it takes to find your document.
• Incident number - when requesting records from the Orlando Police Department.

Helpful tips: 

• Provide a valid email address when submitting your request.
• If you prefer to remain anonymous, please include a contact method so we can notify you on the status of your request.

To make your request in-person, please visit: 

City of Orlando City Clerk's Office
400 South Orange Avenue, 2nd Floor
Orlando, FL 32802-4990

Step 3.We'll review your request

After submitting a request, expect the following within two business days: 

• A confirmation email with the assigned public records request number.
• A notice of any fees to produce the records.

Step 4.Pay for your document

City policy requires a fee if extensive labor is needed to locate or duplicate your records. If we estimate there will be a cost associated with your request, we will let you know before we work on your request. If the cost is less than $100, we will work on your request as soon as you ask us to. If the estimated cost is greater than $100, we need payment in full before we can work on your request. 

To pay in-person: 

City of Orlando City Clerk's Office
400 South Orange Avenue, 2nd Floor
Orlando, FL 32802-4990

We accept cash, debit and credit cards. Make checks and money orders payable to: City of Orlando

To pay by mail: 

Attach appropriate postage and address your envelope to:

City of Orlando City Clerk's Office
400 South Orange Avenue
P.O. Box 4990
Orlando, FL 32802-4990

Make checks and money orders payable to: City of Orlando

Important: Make sure to include your public records request number with your check or money order payment. 

Step 5.Receive your records

You will receive a notification by email when your records are available. You can receive your documents electronically, by fax or by mail. You can also pick-up your records in-person.