For updated information on coronavirus/COVID-19, visit orlando.gov/covid19.
In observance of Independence Day, City Hall and all city offices will be closed Monday, July 4, 2022. Residential trash pick up will occur as usual.
The deadline to submit an application for rental assistance is July 1, 2022.
Please review the eligibility criteria below and gather the necessary documents required to apply.
If you have already submitted an application for Emergency Rental Assistance with the City of Orlando, do not create a new application. Your application is still in the system. Please log in to Neighborly with your user ID and password to access your application.
View Your Application
Use the Information Locator
If your residence is not located within city limits but you reside in Orange County, you may be eligible for Orange County's rental assistance program.
Get more info on Orange County Rental Assistance
Per the Treasury Department’s requirements for this program, in order to be eligible, a household must:
Include one or more individuals within the household who has qualified for unemployment benefits or experienced a reduction in household income, incurred significant costs, or experienced other financial hardship during or due, directly or indirectly, to the COVID-19 pandemic;
Include one or more individuals within the household who demonstrate a risk of experiencing homelessness or housing instability;
Have a household income at or below 80% of the area median income ($66,300 for a family of four), with priority given to households at or below 50% of the area median income ($41,450 for a family of four) or that have a household member who has been unemployed for 90 days; and
Submit proof of occupancy in the rental residence – this can include a copy of a lease, rental agreement, rent receipts, evidence of regular rental payments, or any other documents that show proof of occupancy.
Additional City Program Guidelines and Eligibility Requirements:
Rental assistance is provided for past-due rent and up to three months of prospective rent payments. The total amount of assistance, including any assistance received under the first phase of the Emergency Rental Assistance Program, may not exceed 18 months.
Room rentals in homeowner occupied or homestead property are not eligible.
The applicant’s monthly rental rate may be no more than $4,000 per month.
Assistance with utility payments will not be provided unless the utilities are billed as part of the lease.
Rental assistance payments will be made directly to the landlord.
If a landlord refuses to participate in the program, eligible tenants will still receive assistance by working with a Housing Stability Services counselor, as long as resources remain available.
Housing Stability Services will be available to: prevent evictions; assist tenants in finding new housing and when necessary, pay fees, deposits, and rent for the new unit; and provide housing-related services for survivors of domestic abuse or human trafficking.
Review the following checklists, as they apply.
Checklist for Tenants
Checklist for Landlords
You will be taken to the Neighborly portal to fill out the application.
Apply for Rental Assistance
I live within Orlando city limits but applied for Orange County’s program. Do I need to reapply?If you applied for assistance with Orange County prior to 11:59 p.m. on Wednesday, January 19, Orange County will process your application.
If I have already received Emergency Rental Assistance, can I apply for additional assistance?
You can apply for additional assistance as long as you:
Submit your request no later than July 1, 2022
What if my landlord refuses to participate in the program? Can I still receive assistance?
If your landlord refuses to participate in the program, you will still receive assistance by working with a Housing Stability Services counselor, as long as you meet eligibility requirements and resources remain available. Please follow these steps when completing your application:
What if I have already been evicted or have moved out of my residence? Can I still receive rental assistance?Housing Stability Services are available to eligible applicants to prevent evictions or to assist with finding new housing and when necessary, pay fees, deposits and rent for a new unit. To request Housing Stability Services, please follow these steps when completing your application:
If you have additional questions, please email us-fbuadverap@KPMG.com.