Rental Assistance Program

Last Update: January 19, 2022  

Online Application Portal Opening February 1, 2022

The City of Orlando has been awarded $6.8 million in COVID-19 Relief Funds from the U.S. Department of the Treasury to provide Emergency Rental Assistance for households that have been financially impacted directly or indirectly by the COVID-19 pandemic. 

Households within Orlando city limits with incomes below 80% of the area median income ($61,050 for a family of four - see chart below) are eligible to apply for assistance to get current on up to 18 months of unpaid rent. Priority will be given to households with incomes less than 50% of the area median income ($38,150 for a family of four) and to households with one or more members that have been unemployed for at least 90 days. 

Rental assistance payments will be made directly to the landlord.   

The city has partnered with KPMG, Tetra Tech, Indelible and Neighborly Software to administer the program to provide financial support to City of Orlando households to get current on up to 18 months of unpaid rent. 

Please review the eligibility criteria below and gather the necessary documents required to apply. The online application portal will open at 8 a.m. on Tuesday, February 1, 2022.


Step 1.Verify Your Residence is in the City Limits

Use the Information Locator

Step 2.If You Live Outside of Orlando City Limits

If your residence is not located within city limits but you reside in Orange County, you may be eligible for Orange County's rental assistance program.

Get more info on Orange County Rental Assistance

Step 3.Determine Your Eligibility

Per the Treasury Department’s requirements for this program, in order to be eligible, a household must:  

  • Include one or more individuals within the household who has qualified for unemployment benefits or experienced a reduction in household income, incurred significant costs, or experienced other financial hardship during or due, directly or indirectly, to the COVID-19 pandemic;  

  • Include one or more individuals within the household who demonstrate a risk of experiencing homelessness or housing instability;   

  • Have a household income at or below 80% of the area median income ($61,050 for a family of four), with priority given to households at or below 50% of the area median income ($38,150 for a family of four) or that have a household member who has been unemployed for 90 days; and  

  • Submit proof of occupancy in the rental residence – this can include a copy of a lease, rental agreement, rent receipts, evidence of regular rental payments, or any other documents that show proof of occupancy.  

Household Size Income: 80%  Income: 50% 
 1  $42,750  $26,750
 2  $48,850  $30,550
 3  $54,950  $34,350
 4  $61,050  $38,150
 5  $65,950  $41,250
 6  $70,850  $47,300
 7  $75,750  $47,350
 8  $80,600  $50,400

Additional City Program Guidelines and Eligibility Requirements:  

  • Rental assistance is provided for past-due rent and up to three months of prospective rent payments. The total amount of assistance, including any assistance received under the first phase of the Emergency Rental Assistance Program, may not exceed 18 months.  

  • Rental assistance payments will be made directly to the landlord.  

  • The applicant’s monthly rental rate may be no more than $4,000 per month.   

  • Assistance with utility payments will not be provided unless the utilities are billed as part of the lease. 

  • Housing Stability Services will be available to prevent evictions, or to assist tenants in finding new housing and when necessary, pay fees, deposits, and rent for the new unit.

Step 4.Gather everything you need to apply and complete the application 

The online application portal will open at 8 a.m. on Tuesday, February 1, 2022.

I live within Orlando city limits but applied for Orange County’s program. Do I need to reapply?
If you applied for assistance with Orange County prior to 11:59 p.m. on Wednesday, January 19, Orange County will process your application. After January 19, you should prepare to apply through the city’s portal, which will open at 8 a.m. on Tuesday, February 1, 2022. 

If I have already received Emergency Rental Assistance, can I apply for additional assistance? 
You can apply for additional assistance as long as you: 

  1. Are not requesting assistance for months for which you have already received assistance; AND
  2. Have not exceeded the combined maximum of 18 months of assistance


If you have additional questions, please email