Report a Missed Trash Cart, Recycling Cart or Yard Waste Pick-Up

Step 1.Leave the garbage at the curb

After you report the missed garbage pick-up online, leave the garbage at the curb. If you don't report the missed garbage pick-up, we will not pick it up until the next scheduled pick-up day in your neighborhood. 

Keep in mind, sometimes our trucks cannot pick up your garbage. This can happen because the garbage carts:

• Are blocked (e.g. parked car in front of garbage).
• Are not on the curb by 6 a.m. on your collection day.
• Are within two feet of obstacles (e.g. mailboxes, utility boxes or shrubs).
• Are overloaded or have items on the lid of the cart.

Step 2.If possible, take a photo of the missed cart or yard waste

Photos help the city find the issue faster.

If reporting a missed yard waste, please include a picture of the pile. This will help us send the correct truck.

Step 3.Report the missed collection

Report Missed Cart or Yard Waste

Step 4.We will pick up your garbage

The City of Orlando will pick up your garbage within two business days.