Hispanic Office For Local Assistance (HOLA)

Residents visiting HOLA office for services

The City of Orlando HOLA office provides valuable information and referral services to bilingual residents and newcomers to Central Florida, connecting them with more than 100 government and community organizations to find jobs, healthcare services, educational opportunities and other resources.

When visiting the HOLA outreach center, families and individuals will meet with staff members who will help them identify local resources based on the information provided. Visitors will have access to in-house information, computers and bilingual personnel to help with their search.

Since opening in 2004, the HOLA office has served nearly 200,000 residents through in-person visits, calls and emails.

Orlando is a community that attracts new residents from across the country and around the globe. The HOLA office is a wonderful resource, helping connect residents to all that our city has to offer.


Department of Children and Families in Collaboration with Second Harvest Food Bank ACCESS Program 

  • Every Tuesday from 8:30 a.m. – 2:30 p.m.
  • Please call to make your appointment at 407.246.4310

Puerto Rico Federal Affairs Administration (PRFAA)

  • If you need assistance in obtaining birth, marriage and death certificates from the Puerto Rican government, please call us to make an appointment.
  • For appointments, please call 407.776.9000

Affordable HealthCare Representatives

  • Every Wednesday 9 a.m. – 3 p.m.
  • To schedule an appointment, contact our Navigator Mrs. Anne Packham at 407.489.2752

Working Together Coalition Monthly Meeting

  • Working Together Coalition is a non-profit organization comprised with local multicultural community organizations and public agencies to develop and maintain the most reliable network of service organizations available to the community, through the exchange and dissemination of information, education, screening of referrals and advocacy.
  • Meetings are the fourth Thursday of every month. Currently, meetings are hybrid. For more information, please call 407.504.0401.


The HOLA office is also a partner to an array of community agencies offering workshops and trainings in multiple topics.

Some of the topics covered are:

  • Emergency Management for businesses and residents
  • Arts and Culture
  • Applying for the Mayor’s Matching Grant Program
  • Bereavement
  • Crime Prevention
  • Emergency Training
  • Financial Tools
  • Grants
  • Health
  • Housing
  • Transportation
  • Volunteer Opportunities