Report Missed Residential Garbage Pick-Up

Was your trash, recycling or yard waste not collected? 

Let us know what garbage was missed from your home so we can pick it up.

Keep in mind:

  • The location of the missed garbage pick-up must be within city limits.
  • If you submit this over the weekend, we will receive your report on Monday morning.
  • If your missed pick-up was a commercial dumpster, please call us at 407.246.2314.


Leave the garbage at the curb

After you report the missed garbage pick-up online, leave the garbage at the curb. If you don't report the missed garbage pick-up, we will not pick it up until the next scheduled pick-up day in your neighborhood. 

Keep in mind, sometimes our trucks cannot pick up your garbage. This can happen because the garbage carts:

  • Are blocked (e.g. parked car in front of garbage).
  • Are not on the curb by 6 a.m. on your collection day.
  • Are within two feet of obstacles (e.g. mailboxes, utility boxes or shrubs).
  • Are overloaded or have items on the lid of the cart.

Report the missed collection

Report Missed Garbage Pick-Up

We will pick up your garbage

The City of Orlando will pick up your garbage within two business days.