Mayor Dyer Announces Extended Hours of the Family Assistance Center

Last updated on June 17, 2016

City of Orlando PIO

To continue to meet the needs of the community, Orlando Mayor Buddy Dyer announced the City of Orlando is extending the operations of the Family Assistance Center. The Center will remain open next week on Monday, Tuesday and Wednesday, from 3 p.m. to 8 p,m. each day.

The City of Orlando Family Assistance Center (FAC) is a partnership with federal, state, local and community agencies to address the immediate needs and provide information, support and resources to those directly affected by the Pulse tragedy.

Over the past three days since the FAC opened on Wednesday, June 15, 2016, 370 individuals and 125 families have visited to receive help.

The FAC offers services for family members of the deceased; those suffering physical and emotional injuries; club staff and patrons and others directly impacted by this tragedy.

Services available include:

  • Air Travel
  • Child And Family Services
  • Consulate Services
  • Counseling/spiritual Care
  • Crime Victim Services
  • Funeral Services
  • Ground Transportation
  • Health Care Assistance
  • Identification Documents
  • Language Translation
  • Legal Aid
  • Lodging
  • Medical Examiner
  • Senior Services

See a full listing of the agencies offering assistance.

More Information can be found on the City’s website at For questions, citizens should call 407-246-4357.

Hours of Operation for the FAC:
Saturday, June 18, 8 a.m. – 2 p.m.
Sunday, June 19, 12 p.m. – 8 p.m.

Additional Hours Announced for the FAC:
Monday, June 20, 3 p.m. – 8 p.m.
Tuesday, June 21, 3 p.m. – 8 p.m.
Wednesday, June 22, 3 p.m. – 8 p.m.

The City recognizes that the FAC is just one part of a long term plan for our community’s recovery and future needs and services will continue to be evaluated.

Camping World Stadium, formerly known as Orlando Citrus Bowl
1610 West Church Street, Orlando, FL 32805

Individuals visiting the FAC should park in Lot E, entrance off of S Tampa Avenue, west side of stadium. Visitors must then enter into Gate E, take the elevators to Level 2, and check in with FAC staff just outside the West Indoor Club. Staff will be available to guide visitors.

Disabled parking will be available.

Media parking and media staging will be located in Lot A which is located in the northeast corner at West Church Street and South Tampa Avenue. The entrance to the lot is accessible from South Tampa Avenue.


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