City Services & Operations

City employees are working to serve you, as always. Orlando City Hall and other city administrative buildings are closed to the public.

Your trash is being picked up on its usual schedule. Permits, tree trimming and more than 200 other services are available online and by phone.

Coronavirus COVID-19 Information

Face Covering Executive Order

An Orange County Executive Order is still in effect requiring residents to wear a face covering when in public spaces. There are exemptions in certain situations, which are outlined in the Executive Order.

View the Orange County Executive Order 

State of Florida Phase 3 Re-Opening

The Governor's office released information on a phased reopening for the state of Florida. Effective September 25, 2020, Phase 3 began.

If you have questions related to this order, please contact the Governor's Office.

Latest Update: October 16, 2020

  • All Public Works services will remain in place, including refuse collection and street sweeping will follow the usual schedule
  • Permitting customers may seek assistance via email, online and phone. Visit Orlando.gov/permits for contact information and access to all digital services.
    • Building inspection services will continue to operate.
  • Residents can call 321.235.5300 for non-emergency police assistance and general information.
  • The Hispanic Office for Local Assistance (HOLA) will be offering services virtually and residents can call 407.246.4310 or email hola@cityoforlando.net.
  • Outdoor facilities such as city parks, Leu Gardens and Dubsdread Golf Course will remain open to the public, with necessary social distancing measures in place to adhere to CDC guidelines.
  • The Orlando Fire Museum is open to the public, with necessary social distancing measures in place to adhere to CDC guidelines.
  • Volleyball courts at city parks are open as of September 22, 2020.
  • All 47 playgrounds and all 15 outdoor fitness pods are open to the public as of September 18, 2020
    • Please follow CDC guidelines while at the playgrounds to prevent the spread of COVID-19:
      • Wear a face mask
      • Stay at least six feet away from people you don't live with
      • Wash your hands or use hand sanitizer before and after use
      • No more than 50 people are allowed in the playground area at one time
    • The city will sanitize playgrounds at least once each day

The following city facilities are now open to the public:  

  • Harry P. Leu Gardens
  • Dubsdread Golf Course
  • Swan boat rentals at Lake Eola Park  
  • Six community pools  
  • The Tennis Centre  
  • Mennello Museum of American Art  
  • The Pottery Studio to members only  
  • Discover Downtown  
  • Neighborhood Centers for small group summer camps only  

Remember, at this stage in re-opening, each facility or amenity will have new operating procedures, including changes to occupancy numbers. Call or email ahead of time to learn more. 

The 18A permit application process will reopen on October 1, 2020. However, there will be changes to the application and the process, so please read through all materials carefully when applying. 

  • Orlando City Hall and other city administrative buildings are closed to the public until further notice.
  • City-hosted, sponsors and permitted events with 50+ attendees are cancelled or postponed until further notice.
  • All 18A permitted events are revoked or canceled until October 1, 2020. A new permitting process will be available on October 1.
  • All youth and adult sporting activities and programs at Families, Parks and Recreation facilities are suspended effective immediately until further notice.
  • The Beardall Senior Center and L. Claudia Allen Senior Center are closed.
  • Beginning at close of business Friday, March 20, all neighborhood, community and recreation centers will close to the public. A limited number of community centers will remain open to provide limited services like meal service to ensure we support our most vulnerable community only with appropriate social distancing.
  • The Permitting Services office is closed until further notice. All services can be completed online here.
  • The City of Orlando Police Department’s Business Desk at Police Headquarters is closed until further notice.
  • All city-owned and operated playgrounds are closed until further notice.
  • All drinking fountains and exercise equipment at city parks are closed until further notice.

While we continue to work together to stay safe and restart the economy, downtown Orlando is making it easier than ever to drive, park, and explore the tastes, sights, and experiences found only in downtown. For a limited time, you can enjoy FREE parking on-street and inside specific City of Orlando garages, while dining and shopping downtown thanks to the ParkDTO Program. Click here to learn more.

In an effort to further support delivery and pick-up dining options, the City of Orlando is providing:

  • 15 minutes of complimentary parking in designated on-street parking spaces, for use only by customers picking up to-go orders. These spaces have been signed and are shown on the map below.
  • 30 minutes of complimentary parking in any on-street metered space, for restaurant vehicles and vehicles that are clearly marked for food delivery service.
Map of bagged meters for customer to-go orders.

View more related news and press releases

Social Media

Get up-to-date information on social media/Twitter:

 

CDC: @CDCgov
Florida Health: @HealthyFla
Orange County: @OrangeCoFL
City of Orlando: @citybeautiful

Translations

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The Hispanic Office for Local Assistance (HOLA) is offering services virtually. Residents can call 407.246.4310, email hola@cityoforlando.net or contact the office online.

Find the Latest Info

We encourage you to stay informed by following the CDC and Florida Department of Health websites and social media accounts. There you will find new information, frequently asked questions and the current status of cases nationwide.

Transportation

  • SunRail continues to operate its regular service schedule. For the latest information, please visit sunrail.com/health-and-safety
  • LYNX continues to operate its regular schedule for all routes, including LYMMO service. Fares will resume on Tuesday, September 1. For the latest information, please visit golynx.com/coronavirusinfo.

Additional Resources

Related Information

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