City Services & Operations

City employees are working to serve you, as always. Orlando City Hall and other city administrative buildings are closed to the public.

Your trash is being picked up on its usual schedule. Permits, tree trimming and more than 200 other services are available online and by phone.

Coronavirus COVID-19 Information

Face Covering Executive Order

An Orange County Executive Order is still in effect requiring residents to wear a face covering when in public spaces. There are exemptions in certain situations, which are outlined in the Executive Order.

View the Orange County Executive Order 

State of Florida Phase 3 Re-Opening

The Governor's office released information on a phased reopening for the state of Florida. Effective September 25, 2020, Phase 3 began.

If you have questions related to this order, please contact the Governor's Office.

Latest Update: January 15, 2021

City Services 

  • All Public Works services will remain in place, garbage and recycling collection and street sweeping will follow the usual schedule.
  • Permitting customers may seek assistance via email, online and phone.
    • Building inspection services will continue to operate.
    • 18A permit applications are open, all events must include a COVID-19 safety plan. 
  • Non-emergency police assistance is available by calling 321.235.5300.
  • Virtual services are available through the Hispanic Office for Local Assistance (HOLA), residents can call 407.246.4310 or email hola@orlando.gov.

Venues

The following facilities are open to the public. Necessary physical distancing measures are in place to adhere to CDC guidelines for public spaces.

Parks and Recreation

The following facilities and amenities are open for public use. However, there can be restrictions to the number of people who can use them at the same time, as well as modified use of spaces. Please call or email ahead of time to verify current restrictions.

For the following re-openings, we are implementing the following health and safety protocols: 

  • Limited capacity
  • Masks will be required
  • Temperature checks will take place upon entry
  • Sanitization stations will be placed throughout rooms
  • Social distancing and continuous cleaning
  • Required COVID safety plans for those renting rooms and ball fields

Fitness Facilities - members will be required to make reservations 24 hours in advance

Partial re-opening of Senior Centers

Expanded Access to Gymnasiums - reservations must be made in advance; groups of up to 50 people will be allowed; renters must bring their own sports gear. Face coverings are required, and a temperature check will be taken at the door.

Rental of ball fields - renters will be required to submit a comprehensive COVID-19 safety plan.

Rental of neighborhood center rooms - the number of people allowed in one room will be dependent upon room size. Renters will have to submit a comprehensive COVID-19 safety plan. 

You can find interim guidance on events on the Florida Department of Health website

  • Orlando City Hall and other city administrative buildings are closed to the public until further notice.
  • City-hosted, sponsors and permitted events with 50+ attendees are cancelled or postponed until further notice.
  • All youth and adult sporting activities and programs at Families, Parks and Recreation facilities are suspended effective immediately until further notice.
  • The Beardall Senior Center and L. Claudia Allen Senior Center are closed.
  • Beginning at close of business Friday, March 20, all neighborhood, community and recreation centers will close to the public. A limited number of community centers will remain open to provide limited services like meal service to ensure we support our most vulnerable community only with appropriate social distancing.
  • The Permitting Services office is closed until further notice. All services can be completed online here.
  • The City of Orlando Police Department’s Business Desk at Police Headquarters is closed until further notice.
  • All drinking fountains at city parks are closed until further notice.

While we continue to work together to stay safe and restart the economy, downtown Orlando is making it easier than ever to drive, park, and explore the tastes, sights, and experiences found only in downtown. For a limited time, you can enjoy FREE parking on-street and inside specific City of Orlando garages, while dining and shopping downtown thanks to the ParkDTO Program. Click here to learn more.

In an effort to further support delivery and pick-up dining options, the City of Orlando is providing:

  • 15 minutes of complimentary parking in designated on-street parking spaces, for use only by customers picking up to-go orders. These spaces have been signed and are shown on the map below.
  • 30 minutes of complimentary parking in any on-street metered space, for restaurant vehicles and vehicles that are clearly marked for food delivery service.
Map of bagged meters for customer to-go orders.