City Services & Operations

City employees are working to serve you like always. Orlando City Hall and other city administrative buildings are closed to the public.

Your trash is being picked up on its usual schedule. Permits, tree trimming and more than 200 other services are available online and by phone.

Coronavirus COVID-19 Information

Stay at Home Order

Florida Governor Ron DeSantis issued a statewide stay at home executive order, which went into effect Friday, April 3, 2020, at 12:01 a.m. and will remain until April 30, 2020.

Review the State Executive Order (PDF)

If you have questions related to this order, please contact the Governor's Office.

Curfew

Orange County, including Orlando, is under curfew from 11 p.m. to 5 a.m. effective March 20, 2020.

Latest Update: Friday, April 3, 2020

  • All Public Works services will remain in place, including refuse collection and street sweeping will follow the usual schedule
  • Permitting customers may seek assistance via email, online and phone. Visit Orlando.gov/permits for contact information and access to all digital services.
    • Building inspection services will continue to operate.
  • Residents can call 321.235.5300 for non-emergency police assistance and general information.
  • The Hispanic Office for Local Assistance (HOLA) will be offering services virtually and residents can call 407.246.4310 or email hola@cityoforlando.net.
  • Outdoor facilities such as city parks, Leu Gardens and Dubsdread Golf Course will remain open to the public, with necessary social distancing measures in place to adhere to CDC guidelines.
  • Orlando City Hall and other city administrative buildings have closed to the public.
  • City-hosted, sponsors and permitted events with 10+ attendees are cancelled or postponed until April 15, 2020 until further notice.
  • All youth and adult sporting activities and programs are suspended effective immediately until further notice.
  • The Orlando Fire Museum, the Mennello Museum of American Art, Beardall Senior Center and L. Claudia Allen Senior Center are closed.
  • Beginning at close of business Friday, March 20, all neighborhood, community and recreation centers will close to the public. A limited number of community centers will remain open to provide limited services like meal service to ensure we support our most vulnerable community only with appropriate social distancing.
  • Discover Downtown - Information center is closed until further notice.
  • Municipal Planning Board, Board of Zoning Adjustment, Historic Preservation Board and Appearance Review Board Meetings scheduled for April may be rescheduled or postponed.
  • The Mennello Museum of American Art will be temporarily closed until April 15, 2020 until further notice.
  • Swan Boat rentals at Lake Eola are temporarily closed.
  • The Permitting Services Customer Care Center, located on the first floor of City Hall, is closed until further notice.
  • The City of Orlando Police Department’s Business Desk at Police Headquarters is closed until further notice.
  • All city-owned and operated playgrounds will close at 5 p.m. on March 23, 2020 until further notice.

In an effort to further support delivery and pick-up dining options during this time, the City of Orlando has temporarily provided a 30-minute grace period for all downtown on-street metered parking locations for customers and delivery drivers (like Uber Eats) picking up/delivering to-go orders.

For added convenience, select meters near dining establishments have been bagged and signed and are for use only by those picking up/delivering to-go orders.

Vehicles that are clearly marked for food delivery service or restaurant vehicles may park in any metered spaces (bagged or unbagged) and receive 30 minutes of unpaid parking.  

A map of unbagged meters for customer pick-up and delivery.

We're also joining our partners, including Orange County Government, to remind residents and visitors of the simple steps that they can take to help prevent the spread of respiratory diseases like the flu and COVID-19, including avoiding close contact with people who are sick and washing hands often with soap and water for at least 20 seconds. 

CDC’s recommendations to reduce your risk of exposure: 

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. 

We encourage you to stay informed by following the CDC and Florida Department of Health websites and social media accounts. There you will find new information, frequently asked questions and the current status of cases nationwide.

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Centers for Disease Control and Prevention

The CDC is the leading national public health institute of the United States.

 

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Florida Department of Health

The Florida Department of Health works to protect, promote and improve the health of all people in Florida.

COVID-19 Call Center (24/7) 866.779.6121

 

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Orange County, FL Government

Orange County Government is currently monitoring the status of the Coronavirus (COVID-19). Visit their page for updated information. 

 

Additional Resources