City Services & Operations

City employees are working to serve you like always. Orlando City Hall and other city administrative buildings are closed to the public.

Your trash is being picked up on its usual schedule. Permits, tree trimming and more than 200 other services are available online and by phone.

Coronavirus COVID-19 Information

Florida Plan to Re-Open

The Governor's office released information on a phased reopening for the state of Florida. On May 4, 2020, Phase I will begin, including the opening of certain businesses at reduced capacities.

Review the State Plan for Re-opening (PDF)

If you have questions related to this order, please contact the Governor's Office.

Latest Update: May 15, 2020

  • All Public Works services will remain in place, including refuse collection and street sweeping will follow the usual schedule
  • Permitting customers may seek assistance via email, online and phone. Visit Orlando.gov/permits for contact information and access to all digital services.
    • Building inspection services will continue to operate.
  • Residents can call 321.235.5300 for non-emergency police assistance and general information.
  • The Hispanic Office for Local Assistance (HOLA) will be offering services virtually and residents can call 407.246.4310 or email hola@cityoforlando.net.
  • Outdoor facilities such as city parks, Leu Gardens and Dubsdread Golf Course will remain open to the public, with necessary social distancing measures in place to adhere to CDC guidelines.
  • Orlando City Hall and other city administrative buildings are closed to the public until May 31, 2020.
  • City-hosted, sponsors and permitted events with 10+ attendees are cancelled or postponed until May 31, 2020 until further notice.
  • All youth and adult sporting activities and programs are suspended effective immediately until further notice.
  • The Orlando Fire Museum, the Mennello Museum of American Art, Beardall Senior Center and L. Claudia Allen Senior Center are closed.
  • Beginning at close of business Friday, March 20, all neighborhood, community and recreation centers will close to the public. A limited number of community centers will remain open to provide limited services like meal service to ensure we support our most vulnerable community only with appropriate social distancing.
  • Discover Downtown - Information center is closed until further notice.
  • Municipal Planning Board, Board of Zoning Adjustment, Historic Preservation Board and Appearance Review Board Meetings scheduled for April may be rescheduled or postponed.
  • The Mennello Museum of American Art will be temporarily closed until further notice.
  • Swan Boat rentals at Lake Eola are temporarily closed.
  • The Permitting Services Customer Care Center, located on the first floor of City Hall, is closed until further notice.
  • The City of Orlando Police Department’s Business Desk at Police Headquarters is closed until further notice.
  • All city-owned and operated playgrounds are closed until further notice.
  • All drinking fountains and exercise equipment at city parks are closed until further notice.

While we continue to work together to stay safe and restart the economy, downtown Orlando is making it easier than ever to drive, park, and explore the tastes, sights, and experiences found only in downtown. For a limited time, you can enjoy FREE parking in metered street spaces and inside specific City of Orlando garages, while dining and shopping downtown thanks to the ParkDTO Program. Click here to learn more. 

In an effort to further support delivery and pick-up dining options during this time, the City of Orlando has temporarily provided a 30-minute grace period for all downtown on-street metered parking locations for customers and delivery drivers (like Uber Eats) picking up/delivering to-go orders.

For added convenience, select meters near dining establishments have been bagged and signed and are for use only by those picking up/delivering to-go orders.

Vehicles that are clearly marked for food delivery service or restaurant vehicles may park in any metered spaces (bagged or unbagged) and receive 30 minutes of unpaid parking.  

A map of unbagged meters for customer pick-up and delivery.

View more related news and press releases

Social Media

Get up-to-date information on social media/Twitter:

 

CDC: @CDCgov
Florida Health: @HealthyFla
Orange County: @OrangeCoFL
City of Orlando: @citybeautiful

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The Hispanic Office for Local Assistance (HOLA) is offering services virtually. Residents can call 407.246.4310, email hola@cityoforlando.net or contact the office online.

Find the Latest Info

We encourage you to stay informed by following the CDC and Florida Department of Health websites and social media accounts. There you will find new information, frequently asked questions and the current status of cases nationwide.

Transportation

  • SunRail has resumed its regular service schedule. For the latest information, please visit sunrail.com/modified-schedule.

  • LYNX has resumed its regular schedule for all routes, including LYMMO service. Fares will remain suspended through the end of May. For the latest information, please visit golynx.com/coronavirusinfo. 

Additional Resources 

 

Related Information

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