Rental Assistance Program

Last Update: May 18, 2021  

Online Application Portal Now Open

The City of Orlando has been awarded $8.6 million in COVID-19 Relief Funds from the U.S. Department of Treasury to provide Emergency Rental Assistance for households that have been financially impacted by COVID-19. 

Households within the Orlando city limits with incomes below 80% of the area median income ($61,050 for a family of four) are eligible to apply for assistance to get current on up to 12 months of unpaid rent. Priority will be given to households with incomes less than 50% of the area median income ($38,150 for a family of four) and to households with one or more members that have been unemployed for at least 90 days. 

Rental assistance payments will be made directly to the landlord.   

The city has partnered with KPMG, Tetra Tech, Indelible and Neighborly Software to administer the program to provide financial support to City of Orlando households to get current on up to 12 months of unpaid rent. 

Please review the eligibility criteria below and gather the necessary documents required to apply.

If you have already completed and submitted an application, you can check the status of your application by logging in to your online account in the Neighborly Software portal or by calling the participant helpline at 855.227.5304.


Step 1.Verify Your Residence is in the City Limits

Use the Information Locator

Step 2.If You Live Outside the Orlando City Limits

If your residence is not located within the city limits but you reside in Orange County, you may be eligible for Orange County's rental assistance program.

Get more info on Orange County Rental Assistance

Step 3.Determine Your Eligibility

Per the Treasury’s requirements for this program, to be eligible, a household must:  

  • Include one or more individuals within the household who experienced financial hardship due, directly or indirectly, to the COVID-19 outbreak;  

  • Include one or more individuals within the household demonstrate a risk of experiencing homelessness or housing instability; and  

  • Have a household income at or below 80% of the area median income (which for a family of four is $61,050) with priority given to households at or below 50% of the area median income (which for a family of four is $38,150) or have a household member who has been unemployed for 90 days; and  

  • Applicants will need to submit proof of occupancy in the rental residence – this can include a copy of a lease, rental agreement, rent receipts, evidence of regular rental payments, or any other documents that show proof of occupancy.  

Household Size Income: 80%  Income: 50% 
 1  $42,750  $26,750
 2  $48,850  $30,550
 3  $54,950  $34,350
 4  $61,050  $38,150
 5  $65,950  $41,250
 6  $70,850  $47,300
 7  $75,750  $47,350
 8  $80,600  $50,400

Additional City Program Guidelines and Eligibility Requirements:  

  • Rental assistance is provided for past-due rent only plus current month’s rent due (maximum of up to 12 months).  

  • Rental assistance payments will be made directly to the landlord.  

  • The applicant’s monthly rental rate may be no more than $4,000 per month.   

  • Assistance with utility payments will not be provided unless the utilities are billed as part of the lease. 

Step 5.Complete the online application

Apply for the Rental Assistance Program

Community Legal Services of Mid-Florida  

City of Orlando residents can request and qualify for legal assistance at no cost by calling Community Legal Services of Mid-Florida at 800.533.0091 or by completing the following online formCommunity Legal Services of Mid Florida staff will qualify you for legal services or referral to partner the Legal Aid Society of the Orange County Bar Association. 

Residents can also find the latest information about the CDC Eviction Moratorium by clicking here.