How Long Will This Project Last?
The contractor will place a door hanger at addresses detailing the duration of the project. However, sidewalk improvements can last anywhere between 30 days to 90 days. Please be advised, adverse weather or unforeseen circumstances can increase the project's duration.
Will The Contractor Repair My Pedestrian Walkout Leading To My Front Door?
No. The contractor will only make improvements within the public right-of-way. The contractor cannot and will not make improvements on private property. However a homeowner may hire a contractor at their convenience and at their own expense.
What If I Need Emergency Services?
Should you experience an emergency, please dial 911. First responders and emergency vehicles will have access to the neighborhood.
Will I Have Access To My Home?
The contractor will coordinate with any homeowner directly impacted by the project. The contractor will assist homeowners with appropriate accommodations to maintain access to their properties.
Why Would The Contractor Need To Work On Saturday?
Sometimes, after a heavy rain event, the contractor will need to survey, restore, or repair the area to continue the project.
Despite the contractor's planning efforts, sometimes there are unforeseen conditions or circumstances. Work on Saturday allows the contractor to make up for delays, keeping the project on schedule and finishing on time.
I Am Expecting A Package or Use a Delivery Service, What Now?
It is in the homeowner's or business-owner's benefit to notify service providers about the project within the neighborhood when scheduling or utilizing a delivery service.
The City's does an excellent job notifying stakeholders about improvement projects. However, a few independent delivery services do not subscribe to our notification system.
Will My Landscape Company Still Have Access to Continue Cutting And Trimming My Yard?
Yes. Your landscape company may still access the neighborhood to keep your yard beautiful. Again, notify the landscape company about the sidewalk improvements giving the company time to prepare.
I Am Worried About My Sprinkler System!
In the unlikely event, a homeowner's sprinkler system is damaged where work occurred, the contractor will coordinate with the resident to address the issue.
My cable went out unexpectedly. What now?
Please contact your service provider as soon as possible if this unforeseen event occurs. The service provider will make repairs.
Upon notifying your service provider, please contact the project supervisor and inform him of your situation.
Please be advised, the contractor cannot make repairs to cable, internet, or fiber lines.
I Have Concerns About Traffic and Pedestrian Safety!
The City takes these concerns seriously. Please contact the City's Transportation Division at 407.246.2281 or visit the safety portal.
Will The City Collect Trash, Recycling, and Yard Waste On Its Normal Days?
Yes. The City will continue to collect trash on its regular service schedule. Should a missed collection occur, please dial 407.246.2314 or email firstname.lastname@example.org.
It is recommended you leave your cans or materials out for a second attempt.